Thankyou. Gigabyte technologo. No, seriously, fuck you.

[Jonny]

I sent an e-mail to Gigabyte technology tech support about my graphics card breaking. Just look at the height of excellence of the reply, you really helped me alot. Thanks, asshole.

Answer : Hi,

Is the card still work? Please test the card with other computer to isolate the caused.

If the problem still persist please return the card to the shop/dealer for physical check or RMA. Thanks

Question - 616165

From : Jonny Walker [ johnny_w6@hotmail.com ]Sent : 6/10/2008 00:35Question : I purchased a bundle package from Mplex, Belfast, almost two years ago.

- Nvidia NForce4-A754

- AMD Athlon 64 3200+

- Gigabyte GV-RX80256D

Almost a year after the purchase, the card began malfunctioning. It first began to show terrible artifacts during 3D games, which then proceeded to artifacts being shown on 2D objects on my desktop. After that, the card ceased to work.

I had left it for a while, then tried to boot my computer with it again, it heated up dramatically and made a strange high pitched sound, even before the Windows boot screen. There were even artifacts on the boot-up screen text. After that, the screen turned black and my computer hung.

I have re-installed the drivers time and time again. I have checked the card numerous times for busted capacitors and any other sign of malfunction, I found none.

I have researched and tried every method thinkable to solve this problem, but I have came up unsuccessful.

I am a graphic designer, photographer and video director & editor, I also create machinima in my spare time. Losing this card has cost me dearly, with missing out on a substantial amount of work.

I would most appreciate your help in sorting this issue with your graphics card.

Regards,

Jonny.

[jitz]

Err what did you want from the guy? A Blow job? He's not really going to come around your house a personally repair your card.

Your card had a heating issue that you ignored. It warned you of the issue with artifacting, yet you didn't take it back, you continued to use it. Hell I know the first thing I do when I see graphical tearing, or artifacting occur consistently for a short while. Is stop the game, load up the nVidia tools, and look up the temperature. No doubt it's overheating, but by how much. Shut down your computer and check the cause of the issue, your graphics card fan is more than likely clogged with dust, or it's malfunction and needs replacement.

But no, you ignored it. Now it's completely broken. Now you think they're idiots for asking you to isolate the source, and if the problem persists, take it back to the place of purchase?

You're the fucking moron here, not the Chinese dude struggling to speak English.

[Jonny]

Well, you've got it wrong.

I didn't ignore it, as all of the artifacting began at the same time. I was playing a game and started seeing artifacts (oh shit) I closed the game and seen artifacts on desktop icons, start menu and other 2D images (oh shit again).

I removed the side of my computer and checked my card, no dust and it felt moderate. It had a liquid cooling system on it, not a cheap little fan.

I sent that message in the chance that just MAYBE there was a way of sorting the card, as the shop I bought it off told me that most companies have a 2year warranty on their hardware and seeing how two years is not up, what's the harm in contacting them? So no, I'm not the idiot here.

You're are making assumptions. If you even had any knowledge about GPUs you would know that the Gigabyte GV-RX80256D is an overclocked and modded version of an ATI Radeon X800, with a liquid cooling system added.

Also, he's Indian.

Edited June 10, 2008 by Jonny

[Slim]

I r love he englash

[Smacktalks]

lol, your best giving them a cal and asking about the warranty. If you email them they'll just try and turn you away to the place you bought it from. At least if you call them you can argue your point about the 2 year warranty.

Check your GFX card box if you still have it or any leaflets you got with it, there should be a part that explains the warranty and tells you how long it lasts for. Usually they'll have you send them the card and then they'll arrange a replacement, etc. if it's proven to be faulty. Same as Microsoft do with the RRoD.